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Customer Success
Customer Success
Customer Feedback Template
How to improve customer retention, loyalty, and satisfaction
Click here to copy!
Instruction: Update the summary based on this template below
Quick Review
What does the customer use our product for?
What challenges does it solve?
Session Objective
What is the purpose of this meeting?
Do you want to focus on certain aspects of the product?
General Product Performance
From 1-5, how well does our product suit the customer's needs?
Favorite Benefits
What are the customer's favorite features and benefits at the moment?
Room for Improvement
How can we make the customer's experience better?
How would the customer change our product?
Feature Requests
Did the customer have any feature requests?
Turn this list into tickets for the appropriate teams right from here.
Bugs
Did the customer mention any product bugs, errors, or issues?
Share these with the appropriate teams right from here.
Key Takeaways
In 3 bullet points or less, what were your main insights from this customer feedback session?
How to use this template for your next meeting
Want to have automatically generated meeting notes in the specific template format above? Just follow these easy steps!
Step 1: Log in / Sign up to Wudpecker’s browser app.
Step 2: Conduct your meeting with Wudpecker’s notetaker admitted in it.
Step 3: Go to the Templates section on the Wudpecker website. Select the template you want to use.
Step 4: Press the “Click here to copy” button.
Step 5: In the Wudpecker app, open the notes of the meeting that you want to use the template for.
Step 6: In the notes, click on “Re-write with custom prompt”
Step 7: Paste (Ctrl/Cmd + V) the template that you copied and press “Re-write notes”. You should see the notes in just a couple of minutes.
Why this template is useful
This template for customer feedback is designed to help you gather valuable insights from your customers about your product or service. The first step is to conduct a quick review to understand what the customer uses your product for and what challenges it solves for them.
Next, define the objective of the feedback session and determine if there are any specific aspects of the product you want to focus on. Use a rating scale to assess how well your product meets the customer's needs and identify their favorite features and benefits. Ask the customer for suggestions on how you can improve their experience and what changes they would make to your product. Use this feedback to create feature requests or report any bugs or issues that the customer may have mentioned.
Finally, summarize the key takeaways from the session in three bullet points or less. This will help you and your team identify areas of improvement and make data-driven decisions for future product development.
Overall, this template provides a structured approach to customer feedback that allows you to gather actionable insights, prioritize feature requests, and address any issues or bugs that your customers may have encountered.
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