This is a story of Ellie, who is an executive in a small company. She represents many of Wudpecker’s current users.
She goes to a lot of different meetings, but struggles with managing all the information that is shared in them. Specifically, how to…
- take comprehensive notes while being in the middle of a discussion
- quickly understand the notes later
- organize all this knowledge
- share knowledge with others effectively without having to repeat it a million times
How Would a Recording Solve This Problem?
Ellie decides to put technology to use. She’s not exactly sure which tool to use, so the first thing she goes for is video recording Google Meet. The idea is that she’ll have to take less notes during the meeting because she can watch the recording later to confirm details.
However, there’s a problem. Because Ellie attends meetings so frequently, the recordings pile up. She doesn’t have time to try to find important moments or quick mentions from hours upon hours of random footage.
What About a Transcription Tool?
Moving on to another option. What if she used Zoom’s transcription tool? That way she would still get to record the full conversation, but now skimming through text and searching for specific words with Ctrl + F would make it much faster to find the information she wants.
Well, not long after trying this method, Ellie realizes that transcripts also provide too much context. Sometimes she’s searching for a comment with a keyword but finds irrelevant results, or can’t remember the correct word to search by. For longer meetings, there is too much content for her to easily get a big picture of the conversation themes.
Let’s Try AI Summaries.
Ellie found an AI meeting summary tool that promised all her dreams would come true with the help of AI notes. So, for a few meetings, she lets the AI tool record the meeting’s audio and generate automatic notes for her.
This seems promising. Now it’s easier to look back on previous meetings and get a quick overview of the main discussion points. Ellie doesn’t have to rely on taking any notes herself during meetings anymore, because the main points are collected for her, and she can still use the transcript and audio if she wants to double-check information.
But she’s still missing something. The summaries are okay, but not exactly in the format she would prefer. Sometimes, the summary focuses on the wrong things, misspells someone’s name, or overlooks important nuances.
She wants to waste as little time as possible manually correcting the notes or specifying her requirements for the tool. She wants to maximize efficiency with sifting through information she needs.
It would be great to have a tool that offers everything mentioned above, but also allows her to edit the meeting notes while learning and changing what future notes should look like for her personal needs.
What Matters the Most
Here’s what Ellie wants the AI tool to do automatically:
- Learn what Ellie’s most typical types of calls are. (In this case: client call, user interview, and product development)
- Notice that she usually wants to edit the notes in different ways based on the meeting type.
- Mold the notes to focus more on her needs. For example, in client call summaries, pain points should be one of the main sections, not just a side note.
- Build templates for note structures based on Ellie’s patterns of modifications.
We at Wudpecker recognize these common user needs. Meeting notes are not one-size-fits-all. Not only do different people want to consume information differently, but even the same individual might have different needs for their various meetings.
That’s why we allow users to make changes to their meeting summaries, and keep developing the way Wudpecker’s notes are generated behind the scenes.
Our vision is that you won’t have to repeat the same instructions many times because the tool you’re using quickly adapts to your style of consuming notes.
In other words, having the ideal personal assistant, always within reach.
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